Shipping Policy

Shipping Policy

At Attivus, we’re committed to ensuring your order reaches you as quickly and safely as possible. Every piece you order is packed with care and shipped through trusted delivery partners to make sure it reaches you in perfect condition.

Order Processing Time

• All orders are processed within 1–2 business days after payment confirmation.
• During peak seasons, sales, or product launches, processing may take an additional 1–2 business days.
• Orders are not shipped or delivered on Sundays or public holidays.

Shipping Time

• Metro Cities: 2–5 business days
• Other Cities & Towns: 4–7 business days
• Remote Areas: 7–10 business days

Please note that these are estimated delivery times and may vary due to external factors like courier delays, weather, or local restrictions.

Shipping Charges

• Free Shipping on all prepaid orders above ₹499 (you can edit this).
• A nominal shipping charge may apply on orders below the minimum free shipping amount or for COD (Cash on Delivery) orders.

Order Tracking

Once your order is shipped, you will receive an email and/or WhatsApp message containing the tracking ID and a link to track your parcel in real-time.
If you face any tracking issues, feel free to contact our support team at support@attivus.com.

Packaging

All products are carefully packed in tamper-proof and protective packaging to ensure your jewellery arrives safely and undamaged.
In case your parcel appears damaged or tampered with upon delivery, please refuse the package and contact us immediately.

Cash on Delivery (COD)

Currently, Cash on Delivery (COD) is not available on our website. We accept only prepaid payments through secure online payment gateways. This helps us ensure faster processing and maintain quality service for every customer.

Delays in Shipping

While we always try to deliver on time, delays may occur due to:

• Natural disasters, strikes, lockdowns, or unforeseen courier delays.
• Incorrect or incomplete shipping details provided by the customer.

In such cases, we will keep you informed and work to resolve the issue at the earliest.

International Shipping

Currently, we ship only within India.
International delivery options will be added soon as we expand our operations.

Wrong or Incomplete Address

If an order is returned to us due to an incorrect or incomplete address, the customer will be responsible for the re-shipping charges.
Please double-check your details before confirming your order.

Contact Us

For any questions or support regarding shipping or delivery, you can reach us at:
📧 support@attivus.com
📞 9641591530 / 3369028302
📍 Rupsingh Jote, Bagdogra, Siliguri, West Bengal – 734014